David and Goliath

This is a term that has been thrown around a lot when describing the articles about me, my blog and my battle against Thomson over my holiday to Tunisia. It seems that I am not the only person out there, and I do believe Thomson to be sorry now they realised the steam roller of fame this story has received this week. They have invited me down to them to dicuss how to improve their customer services and I would like you (the readers) to tell me what you think needs to be done!

I'm saying this because, like any person I don't know everything and as such my idea of a perfect customer service might be another persons idea of hell, and obviously there is legislation and liabilities that Thomson genuinely have to look out for. I'm not necessarily confirming I will go, but at the least I am sure Thomson are still keeping an eye on the blog, and would appreciate some tips from you guys! I know a lot of people, like me, have been miss-sold so I will try to pass this information on as well, but at the bare minimum I will make sure the rite people at Thomson receive a consensus of what they need to do to improve - in view of the general public who have had experiences with Thomson.

 

  1. First of all, I would like to ask everyone please keep it clean, I had to delete 4-5 comments the past few days due to people replying abusively to others, its not fair, don't do it.
  2. Be specific, detail what you did and what you got in return, "help them help you" etc
  3. I don't think I can request complaint/booking numbers due to data protection so please don't specify them, I will delete them. Leave a reply e-mail (only I can see it - and I will not use it for anything other than to pass to Thomson)

 

Thats about it really, I appreciate for some this may be too little too late, but I have been approached by the same Thomson employee who originally got the ball moving with my complaint, and as such do believe she is genuinely sorry that this has all gotten to this stage.

 

Additionally sometime this week I will be writing a full detailed way to write a blog, although there are a few who want to setup blogs the way I did, it isn't free to run a website like this. I pay for it out of my own pocket, however, I will be telling you how to setup a free wordpress blog in the coming week which is simple to use, and has 100's of free templates and plugins. Please bare in mind though that a site to appear high on Google with common search terms is hard, and might not be acheivable without hiring a professional company such as Cite web design agency who are SEO specialists and I work for.

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