First I will start with the pure amount of crap we were told in the store by the untrained, and quite frankly lying woman in the Thomson store in Leicester city centre, BE WARNED she will tell you anything in order to make the sale to you, no matter how much she infringes upon on trade and sales laws doing so:
Other dissapointing facts about our horrible holiday to Thomson holiday to The Marhaba Palace, Port El Kantaoui, Tunisia:
If you are going to or have gone to either the hotel or the Thomson shop in Leicester then please feel free to leave a comment or contact me
She even insisted all this was true because "her sister had been to Tunisia recently" I hope this opens peoples eyes to what can really happen even when paying for something thats supposed to be a reputable product from a reputable company such as Thomson Holidays.
I have recently posted more on my horrible Thomson holiday to Tunisia - The excursions.
Additionally I would love to hear more about how people think Thomson can improve their customer services more.
Anonymous
Posted at 2009-09-16 20:55:00
I have been to this hotel and when i went it was lovely and clean, pool was clean as was the beach, there was many activitys to be done and i went to the sahara desert, which is a overnight stay!!
The staff were lovely and helpful and the food was great.
so i dont know...
oh i am 23!! so im not an oldie who loves it.
Anonymous
Posted at 2009-09-16 21:16:35
I doubt you\'ve actually been there, or if you have, recently. There is nothing to do there and its the opposite to your description. I am not the only one who thinks so either.
So, I can only figure you\'re from Thomson or you haven\'t been recently/ever.
Anonymous
Posted at 2009-09-16 21:31:32
so because i dont agree with your reveiw of the hotel i 1, have never been there or 2, i work for a travel agent...
i hardly think thats fair..
All i stated is what i thought of the hotel and i didnt disagree with you about thomson mesisng you about as they have done to me as well.
dont get me wrong i think this blog is a great way of getitng your thoughts to a large compnay who otgehrwise would ignore you
I also found plenty of review of people giving the hotel 4 and 5 out of 5 reviews.
Anonymous
Posted at 2009-09-16 20:30:22
Im not surprised you got nowhere with a large company like this they just dont care at all. As soon as you generate bad publicity like the blog or going on watchdog or whatever, suddenly they listen! well done
Anonymous
Posted at 2009-09-16 17:57:10
Andy,
Sorry to hear of your recent experience in Tunisia, however to restore the balance I feel I must give my account of my experience in Tunisia. Also if you intend to return to Tunisia hoping for a better expreience listen up!
I have just returned from a week in Tunisia - (Port El Kantoui0. We stayed in the El Mouradi Palce which is about 1 mile from the hotel you stayed in (not as close to the marina, but close enough).
We booked with Just Sunshine and our rep Peter has lived in Tunisia for 14 years (he even speaks Arabic)! He was invaluable to our holiday and we sure did benefit from his wealth of knowledge about the country.
We would have loved to have attended the Sahara excursion but before even leaving the country (England) knew this was a 2 day excursion. We did however have the pleasure of attending the Zulu excursion. This started at 2 o clock in the aftrnoon, we were picked up by a coach (air conditioned and comfortable) taken to the only safari in North Africa (approx 1 hour journey)and then around 5.30pm walked to the resturant on site and had a cracking traditional Tunisian meal (Brik as previously mentioned in your post was included in the meal - for those of you who do not know what this is, it is basically purified salad with tuna; i thought it was very tasty!!)
You could order endless soft drinks and red wine with your meal.
Whilst eating we were entertained by traditional Zulu\'s (South african tribe dancers) also Kenyan Warriors and Tunisian Folk Band and dancers! We were back in the hotel by around 8.30pm having had a fantastic day.
98% of Tunisians are muslims and were celebrating Ramadan whilst we were holidaying there, our rep advised us that the hotel staff may understandably be a little grumpy at times due to lack of food and water plus the heat (and endless rude Germans they had to encounter - The rep did not say this bit just my observation) I wouldn\'t have blamed them for being grumpy (I know I would be)! Anyway, they were fantastic workers and we never had a problem with any of the staff - All of whom were very polite and approachable.
Anyway, I hope that has restored the balance in some way shape or form.
Better luck next time dude!
Kayleigh
Anonymous
Posted at 2009-10-18 07:23:33
iv booked a family holiday with 'on the beach' and i leave in 3weeks,i js received my flight tickets and to my horror realised that baggage wasnt included!apparantly i refused it when i booked it - ermm...why would i do that?im flying with thomsonfly so now because they cudnt be bothered to notify me that baggage wasnt included im having to pay extra money for all 5 of us plus cost for amendmaents!as it is not our fault cuz we wernt told abt this im havin to fork out cash i dont have!i will never fly with thomsonfly again as i find this absolutely ridiculus and will never book with on the beach again!i js hope i get my moneys worth once in tunisia!
ps does any1 know wether there is a visa window at tunisia airport as i fink a member of the group may need a visa (they a british citizen but still hold a foreign passport)and it was too late to send it off to tunisian embassy?sum say u can pay around 30DNR (or woteva the currency is lol) once your at tunisia airport!any info would b much appriciated!
Anonymous
Posted at 2009-09-16 17:10:44
[quote=Rebecca]Andy, I also had a nightmare Thomson holiday to Magaluf a few years back. I made several complaints to the company about the lies we were told when booking the holiday and also the horrific experience when we were actually there.
As well as many other bad experiences, 2 of my friends being groped walking down the dark road that was the only way to return to the hotel. We aked the rep to move straight away but we were told that "only 50 year olds don\'t like this hotel" and that if we wanted to move we would have to pay the full cost ourselves with no help from Thomson.
I receieved a letter back from the company after several complaints saying that I wasn\'t entitled to any refund.
So, well done you! I wish I\'d thought of a blog a few years back![/quote]
We had a dreadful time in Morrocco with Thomson. It is such a long story that it would take forever to go in it. The rep was the most useless rep you have ever seen. After going through all the details with the rep he said that he could move us hotels, but we would have to pay an extra £100 each to the new hotel and also a cancellation charge of £200 to our current hotel - what a flaming cheek! The hotel that we were in was that bad that we had no choice but to change hotels and pay the prices, but I stated that I would never, ever travel with Thomson again and that we would be submitting a formal complaint to Thomson and will be expecting a full refund of the money. As soon as I said that we would be submitting a formal complaint he said we will change you hotels for free and pay the cancellation charge to the hotel on the basis that I didn\'t submit a formal complaint. However I did give bad reviews about the hotel on their website.
This happened in 2006 and I have not travelled with Thomson since and will not again.
Anonymous
Posted at 2009-09-16 16:30:47
My question is more basic.
How did you succeed in getting this to be a top hit on google.
Your comments seem to have made Thompson react - I\'d like to be as successful if something similar ever happens to me.
Anonymous
Posted at 2009-09-16 16:27:41
I appreciate you went to a travel agent to get advice, but surely anyone that travels googles the hell out of where they\'re going. Type the hotel into google and the first thing that comes up is Tripadvisor.
No excuses for Thomson, the sales woman was obviously over eager to get the sale, but it appears to me you have been a little naive. Lesson learnt maybe?
Anonymous
Posted at 2009-09-16 14:50:18
Andy, I also had a nightmare Thomson holiday to Magaluf a few years back. I made several complaints to the company about the lies we were told when booking the holiday and also the horrific experience when we were actually there.
As well as many other bad experiences, 2 of my friends being groped walking down the dark road that was the only way to return to the hotel. We aked the rep to move straight away but we were told that \"only 50 year olds don\'t like this hotel\" and that if we wanted to move we would have to pay the full cost ourselves with no help from Thomson.
I receieved a letter back from the company after several complaints saying that I wasn\'t entitled to any refund.
So, well done you! I wish I\'d thought of a blog a few years back!
Anonymous
Posted at 2009-09-16 13:30:49
Just read about your experiences after seeing your story in the Metro this morning.
Well done on getting your refund - really good to see how you used your blog to inform people too.
I certainly won\'t be booking a holiday with Thomson any time soon.
Anonymous
Posted at 2009-09-15 22:57:13
Andy, sorry to hear about the trip but just a quick not on researching places. Try TripAdvisor.com on the web. It has pretty much every hotel in the world on it and has real reviews from peopl who have been there. No need to go to hundreds of sites, just this one. This site scares the hell out of hoteliers to the point where they ask you to put nice things on it when they\'ve dealt with your complaint.
Anonymous
Posted at 2009-09-15 15:09:11
same here just bin to corfu and had no tv in the room and no double bed in hotel witch we had to push together and was terrible springs in ya back but the place was wicked but hotel was jack and jill built witch came as 5/5 on thomsons website they do mislead should tell there are no double beds than just say do you want twin or double because it dont matter you get 2 singles and they are getting very pricey
Anonymous
Posted at 2009-09-10 16:32:53
Hi Andy,
Sorry to hear about your experiences. This isn\'t the service we aim to deliver. Following our correspodence, I passed your concerns over to our customer suport team who have since been in touch and I\'ve alerted the overseas team to the problems which occured.
Best,
Jane
Anonymous
Posted at 2009-09-16 23:23:50
I will never use Thomson again, that\'s for sure.
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Anonymous
Posted at 2009-09-16 21:31:30
Typical Thompson, had a similar problem with them a while back.
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