Thomson trip to Tunisia, staying in Marhaba Palace Review

As many of you know I have been back from holiday in Tunisia with Thomson a little over a week now, and the reason for a lack of posts and updates is because I spent about half of last week writing a complaint letter. I just want to say to everyone out there that may be Googling this place to go onto holiday there, that, Tunisia is a really nice place providing you are told real facts about it when you purchase the holiday, and that the hotel is of a good quality. Here is a much much shortened version of the issues we had whilst there, and the lies we were fed during the Thomson trip to Tunisia.

First I will start with the pure amount of crap we were told in the store by the untrained, and quite frankly lying woman in the Thomson store in Leicester city centre, BE WARNED she will tell you anything in order to make the sale to you, no matter how much she infringes upon on trade and sales laws doing so:

Promised a double bed despite the hotel she sent us to not having ANY rooms with double beds.
Said the hotel we were going to was lively and popular with our age, if she checked online reviews she would know old people love the hotel and young hate it.
Promised us quality scuba opportunities - this was important to us as we were looking for a cheaper replacement of Egypt, there is nothing off the cost of Tunisia.
Said we could take a day trip to the Sahara as we were close, and the hotel would pack food if we would miss a meal as we were full board, the truth is the marhaba palace staff actually laughed when we requested this and the Sahara desert was 8 hours drive away, I don't see how that would ever happen.
She said the average price of a pint was about £1-£1.50 it was a minimum £3.00, naive maybe but we put our trust in a Thomson service representative who is supposed to be trained about these things.
Promised a free drink with every meal on full board, this was a lie, and as above the drinks were twice as expensive as expected so this was a huge blow to our spending money.

Other dissapointing facts about our horrible holiday to Thomson holiday to The Marhaba Palace, Port El Kantaoui, Tunisia:

All excursions are mis-sold, poor quality, not as the brochure says and massively over-priced.
If you go on any excursions which are not a few hours then the food you will be given will be: Undercooked rice with a bit of veg in, "Brick" (a Tunisian delicacy), and probably water melon. As we did a 2 day trip we had this meal 5 times. It is not nutritious, and considering we paid more than we did for the hotel for the excursion the food quality was lacking and unvaried.
The beach was filthy, no attempt has been made to clean it.
The hotel is run-down and dirty, to give comparison it is like going to an old 80's travelodge with the floral patterns, broken chairs and equipment.
Our room was disgusting, un cleaned and had no main light (apparently this was standard for the hotel) and was 2 single beds.

If you are going to or have gone to either the hotel or the Thomson shop in Leicester then please feel free to leave a comment or contact me

She even insisted all this was true because "her sister had been to Tunisia recently" I hope this opens peoples eyes to what can really happen even when paying for something thats supposed to be a reputable product from a reputable company such as Thomson Holidays.

I have recently posted more on my horrible Thomson holiday to Tunisia - The excursions.

Additionally I would love to hear more about how people think Thomson can improve their customer services more.

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Graham
Posted at 2012-04-15 22:38:22
From Thomsons 13/04/12

I need to tell you about some information about your stay at the Hotel Marhaba Palace in Tunisia.

Over the winter period, the hotel situated to the right of the Hotel Marhaba Palace has been demolished, in order that a new one can be constructed.

Our overseas team has been to inspect the work so I can give you an accurate picture of what to expect. At the moment work is taking place to prepare the ground, where the new hotel will sit. Due to the layout of the Maharba Palace noise may be heard from some of the outside areas and there may be some dust created. We’ve agreed with the hotelier that your room will be allocated away from the work where possible. The hotel management team would like to re-assure all our customers that they will ensure that their normal high standards will be maintained and that all advertised facilities will be available for you to enjoy.

We’ll be providing monthly updates on the progression of the work. For the latest information before you travel please give us a call on the number below or contact your travel agent, who will be able to find the latest update on Fact File.

Naturally, it’s important that we let you know about any additional information regarding your holiday, so I hope I’ve explained everything clearly. If you have any queries or you're unsure about anything, please give us a call on the number below or contact your travel agent.

I hope you have a great holiday.

Yours sincerely,

Programme Change Team

Please don’t reply to this email as we’re unable to respond – please call us on the number below.
Call us on
0844 854 1310
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zara walid
Posted at 2012-03-03 10:38:10
Please check out the website www.tunisianloverats.com before going on holiday to Tunisia and you will see what I mean...Its just a warning to everyone thats all...I hope that you have a nice time in that country but just be cautious thts all. I hope that helps. Please do not sucked in.
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Tracey
Posted at 2012-02-16 12:05:09
I'm staying at the Marhaba Beach this summer, do you know if this is better than the Marhaba Palace? It's our first time going to Tunisia and have seen such mixed reviews.
Reply to comment
- zara walid
  Posted at 2012-03-03 10:32:37
  I'm staying at the Marhaba Beach this summer, do you know if this is better than the Marhaba Palace? It's our first time going to Tunisia and have seen such mixed reviews.
  
  PLEASE BE WARNED OF THE TUNSIAN BEZNESS MEN AND THE PEOPLE, THEY WILL COME ACROSS THE MOST HUMBLE PEOPLE AND THE MEN WILL COME ACROSS CHARMING BUT DO NOT GET SUCKED IN ESPECIALLY IF YOU ARE FOREIGN OR BRITISH BECAUSE THEY WILL END UP RUINING YOUR LIFE....SO ITS ALL THE HOTEL IF HAVE TO THINK OF BUT ALSO THE PEOPLE AND MEN....
  Reply to comment
- zara walid
  Posted at 2012-03-03 10:29:07
  I'm staying at the Marhaba Beach this summer, do you know if this is better than the Marhaba Palace? It's our first time going to Tunisia and have seen such mixed reviews.
  Reply to comment
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Posted at 2012-02-05 14:06:48
Непосредственно к северу через Коулун, Шатин свежий столица расположен сам из резво растущих городских районах Гонконга в новых территориях.
http://august-ecolog.ru/ - септик В начале 1970-х район был сельских поселков и домом чтобы примерно 30 000 индивид; Ныне существует более чем 650 000 жителей и растущего населения привела к увеличению спроса на инфраструктуру водоснабжения и сточных вод.
Шатин работ была разработана для иметься развернута в три этапа. Стадии я впервые введена в 1982 году в грядущий этап II в 1986 году; в обоих случаях оригинальные сухая безвременье трата был 205 000 м ? в день.
В 1991 году завод обновления исправление питательных удаления, расширение первоначального периода содержания под стражей 8 сторож аэрации танк паки три часа, только это было уменьшить гений Фонда в 150 000 м ? в день.
Последующие стадии II расширение включали строительство новых начальных и отстойники, дополнительные окончательные отстойники, дитя классификаторов, газированные карлик канала, шлама и дренажных насосных станций купно с связанных вспомогательных элементов.
Работа в ходе этапа III покровительство реабилитации и дальнейшее расширение завода ради удовлетворения сточных вод стандартам, установленным правительством Гонконга. Это включает целостный разряд широкомасштабных улучшений, включая системы удаления дитя, химических дозировочных, толпа сточных вод и увольнение, системы аэрации, сгущения шлама, системы пищеварение и обезвоживания осадка, наряду с SCADA и мониторинг процесса.
III остановка был завершен в сентябре 2004 возраст, приняв 41 месяц ради завершения.
Текущий проект из этого следует, предназначенных для расширения мощностей кроме и улучшения качества воды в Каи Беспричинно ручей – городских ливневыми дренажного канала в Юго Восточной Коулун, вверх по течению через старого аэропорта Каи так.
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Thomson trip to Tunisia, staying in Marhaba Palace Review

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